Privacy Policy

1. Introduction

Welcome to KookieRoom ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kookieroom.com or use our WhatsApp-based hotel booking service.

By accessing our platform or initiating a booking via WhatsApp, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect information you provide directly to us when you:

• Contact us via WhatsApp or our website contact form
• Make a hotel booking through our platform
• Sign up for notifications or updates
• Communicate with our AI concierge service

The types of personal information we may collect include:

• Name and contact information (phone number, email address)
• Travel preferences (city, dates, room type)
• WhatsApp account information (phone number, profile name)
• Payment reference details (UPI transaction IDs - we do not store card details)
• Device and usage data (IP address, browser type, pages visited)

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your hotel bookings
• Communicate with you about your reservations via WhatsApp
• Send you curated hotel deals and offers (only if you opt in)
• Improve our platform, AI concierge, and user experience
• Comply with legal obligations under Indian law
• Prevent fraud and ensure platform security

4. WhatsApp Communication

Our primary booking channel is WhatsApp. When you contact us via WhatsApp, you consent to receiving booking confirmations, hotel deal alerts, and support messages through WhatsApp. We use the WhatsApp Business API in compliance with Meta's policies.

You can opt out of promotional WhatsApp messages at any time by sending "STOP" to our WhatsApp number.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Partner Hotels: To confirm your reservation and coordinate your stay
• Payment Processors: To facilitate UPI-based payments (we do not store full payment details)
• Service Providers: Cloud hosting, analytics, and customer support tools that help us operate
• Legal Authorities: When required by law, court order, or government regulation in India

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure server infrastructure, and access controls.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 3 years for accounting and legal purposes. You may request deletion of your data at any time (subject to legal retention requirements).

8. Your Rights

Under applicable Indian law (Information Technology Act, 2000 and IT Rules, 2011), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for promotional communications
• Lodge a complaint with the relevant authority

To exercise these rights, contact us at kookieroom@gmail.com or via WhatsApp at +91 96742 26988.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (such as hotel partner sites). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes your acceptance of the updated policy.